When you support large financial companies, your data center gets audited. Period. It used to be that clients demanded the audit themselves. Now, with the passage of Sarbanes Oxley in 2002, the U.S. government requires audits on a regular basis. Every 3-party IT vendor for a financial company undergoes the same audit that the client undergoes for its in-house environment. It’s the law.
Another layer of regulations come into play if a 3-party IT-vendor handles records that contain electronic signatures, whether emails, contracts or faxes. Something called “SSAE 16 Type II” went into effect on June 15th of this year. It requires certain tested solutions have to be in place for the network, and practices, policies and procedures across the whole data center have to meet certain standards.
So, what if you’re DocuSign, the global leader in electronic signature technology for the financial industry, and you expect business to grow rapidly? A cloud infrastructure would be perfect to support that growth—technology ready when you need it without upfront costs. What’s not to love?
The catch is the cloud vendor has to meet the same 3-party IT-vendor regulations that DocuSign and DocuSign’s financial customers have to meet. None of this “it’s the customer’s responsibility to…” nonsense. DocuSign is not about to risk their 100% record for passing audits with their Fortune 500 clients or their 99.99% availability record.
Only an Enterprise Cloud with Internet and private fiber networks with managed network services and multi-location facilities that meet SSAE 16 Type II requirements can provide the security and stability they need.
And now you know why we at SunGard are so proud that DocuSign has signed with us.
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